If a patient contacts the surgery and feels that their medical condition is urgent but there are no available bookable appointments left for that day, we endeavour that the patient will either be seen by a clinician or will have a telephone assessment that same day. In order for the practice to understand the urgency of a medical condition, the receptionists are required to ask further questions about the medical condition to be able to direct the emergency accordingly.
- Children aged 12 and under will be given an emergency appointment with a doctor the same day if the medical condition is urgent.
- Patients aged over 12 years, will be asked for details of their medical condition and if this is urgent, the receptionist will ask for contact details for a doctor/nurse to make contact by telephone with them the same day to assess the condition and will either advise over the telephone or ask the patient to attend the surgery at the end of the clinic as an emergency appointment.
- PLEASE NOTE: ONLY THE EMERGENCY PROBLEM WILL BE DEALT WITH IN THESE EMERGENCY APPOINTMENTS.
It is important that any urgent medical condition is shared with the receptionist in order for urgent conditions to be prioritised.
Last year we introduced a protocol that for all emergency appointments, a patient notice slip is handed to patients who attend an emergency appointment explaining that the appointment is an emergency and only the urgent medical condition will be dealt with that day and to book a routine appointment for anything else that is not urgent. This will help with the doctors seeing patients with an urgent need as quickly and efficiently as possible in a safe manner.
We also have a notice in the reception area to make patients aware that they will be asked the nature of the illness to determine the urgency, this was as a result of previous patient surveys.
Please note: Patients who require a sick note (now know as a Statement of Fitness for Work) will not be given an emergency appointment as this is a NON-MEDICAL emergency. Patients will be asked to make a non-urgent appointment and where required, the certtificate will be back dated by the doctor.