Managing your health online

As of October 2023, this service now enables the patient to view their prospective full medical record.

As a practice we have decided to ask patient’s permission first, as this gives the practice time to check the patient’s understanding and be sure access to their data is safe for them. The practice is aware that not everyone will want access to their full record on the internet at this time, and some patients may have concerns about their personal medical records being made available on their smartphones or online, especially if other people have access to their devices.

If a patient DOES want access, they will be asked to opt in and submit an online access request form so that their record can be individually reviewed by a clinician before online access is granted.

There may be occasions when the data controller will withhold information kept in the health record, particularly if the disclosure of such information is likely to cause undue stress or harm to you or any other person.

Data controller At Dr Uddin & Dr Anwar, Halliwell Surgery (3), the data controllers are Dr Uddin & Dr Anwar. 

Do you need routine, non-urgent health advice? Try eConsult (click image opposite to learn more). eConsult is NOT for urgent health concerns. Online queries should be submitted during normal working hours ONLY. If you have an urgent health concern – Please CALL the surgery. Outside of normal working hours – you will be notified who to call for advice.

All eConsults will be reviewed by one of our clinical staff, if this is triaged as routine, you will be offered the next available routine appointment for the correct health professional (this may be after 2 working days from you submitting your online enquiry.) 

Fit notes take 5 working days & letter requests will take 7 working days from the date of your request.

There are other tasks you can do online, like:

• order repeat prescriptions
• view your test results
• see parts of your health record
• check or cancel appointments
• see your vaccination record

For these, you can use your NHS account or Patient Access. You can access them using their websites or apps.

To set up your NHS account for the first time, you will need to set up an NHS login. Read about how to set up NHS login (nhs.uk).

Once you have set up your NHS login, you can log in to your NHS account or download the NHS App onto your phone.

To set up Patient Access for the first time:

• visit the surgery with photo ID so we can confirm your identity
• we will give you a username and password
• go to Patient Access or use the app to register