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Pharmacy Ordering Service

Most local pharmacies offer a service to patients to order and collect repeat prescriptions on behalf of the patient.  In some case, they will also deliver the medications directly to the patient's home.  The service can only be used for patients who have regular repeat medication and not for patients requesting medication that is not a repeat item.

Any patient wishing to use this service needs to contact their local pharmacy and sign up for the service.  The pharmacy will ask the patient to sign a consent form and a copy of this will be given to the surgery.  The surgery will only issue and hand out prescriptions to pharmacies once we have received the consent form.  Please note that this service is an agreement between the patient and the pharmacy and not the surgery.

 

If a patient chooses to change the pharmacy for their ordering, the patient must inform the old pharmacy that they no longer wish to use the service and MUST sign a consent form with the new pharmacy.  The surgery will only issue and hand out prescriptions to the new pharmacy once the consent form has been received.

 

The Bolton Clinical Commissioning Group (CCG) have recently issued some new guidelines regarding Pharmacy Ordering Services.  All local pharmacies are aware of these guidelines. The new guidelines for patients are:

  • Your pharmacy must now confirm with you which medication you require during the week before you are due to get your medicines. This should happen every time your medicines are due to be issued.
  • Please make sure the pharmacy can contact you by phone. If they are not able to contact you, then you may be required to order your own prescriptions directly from your GP in future.  
  • The pharmacy will ask you which medicines you need. Please do not ask for any medicine you have enough of already, e.g. creams, sprays or medicines you take as required.
  • If you have not been contacted or receive any medicine you have not asked for, please notify your GP practice staff.

The surgery will ONLY accept repeat prescription requests from a pharmacy if the pharmacist has signed, stamped and dated the request to show that they have contacted the patient.

 
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