March 2021 - we now have call recording and will be recording all our incoming and outgoing calls for data quality and monitoring purposes.
NHS Digital General Practice Data for Planning & Research
From 1st September2021, NHS Digital will collect data to support a wide variety of research and analysis to help run health and care services. In additions, the service will also help to support the planning and commissioning of health and care services, the development of health and care policy, public health monitoring and interventions and enable many different areas of research.
For more information, you can visit General Practice Data for Planning and Research: GP Practice Privacy Notice - NHS Digital
Anti-abuse campaign for GP practices launches 20.05.2021
Majority of GP receptionists face unprecedented levels of abuse at work, new research shows
The campaign has been launched as a new survey launched today shows 75% of GP receptionists reporting experiencing daily abuse from patients. With the majority (78%) facing threatening behaviour, racist or sexist abuse from patients, and 83% reporting having called the police for help, today the Institute of General Practice Management (IGPM) launch their campaign to end all abuse towards general practice staff.
The aim of our campaign is to highlight the good work practices are doing, and make a plea to the public to be patient with our staff, instead of attacking them. GP staff have worked throughout the pandemic and have done their absolute best to support patients. We’re calling for the abuse to end now.
- Robyn Clark, a practice manager in South Gloucestershire and one of the founders of the IGPM commented: “As demand for GP services has increased dramatically over the last year, sadly so has the amount of abuse practice staff have faced."
- Nicola Davies, a practice manager in Cornwall and founding member of the IGPM said: “We hope that by raising the personal effect of abuse on staff, we can encourage patients to be tolerant and understanding. Our staff are doing their job. It is never a personal vendetta to stop a patient from accessing healthcare.”
- Kay Keane, a practice manager in Stockport and Director of the IGPM said: “A man attended our practice with six knives because he didn’t get the treatment he wanted. He smashed up the waiting room and threatened staff members. It was a scene we never want repeated in GP practice. It was terrifying and unnecessary. But we also know this is extreme. Bad language and threats are an everyday occurrence, and it is unacceptable.”
- Jo Wadey, a practice manager in Worthing and founding member of the IGPM commented: "Receptionists are leaving their roles because of the abuse they receive, which means we are continually trying to recruit and train, which puts a huge strain on practices."
The ‘If I die it will be your fault’ campaign video can be found here
Spring 2020 Newsletter