In August 2023, we had 128 appointments that were not attended. 93.1% of patients attended their booked appointments. Appointments are at a premium and missed appointments could have been used by another patient if we are given adequate notice that the appointment was no longer required. If you need to cancel your appointment, you can call us on 01204 523716, text CANCEL back to your reminder text or visit the practice in person. This help us to maximise appointment availability in the future. 

Did Not Attend Policy

Our appointment availability is reliant upon patients attending their booked appointments. 

On average our “did not attend” (DNA) rate is 11.1%. 

If a patient no longer requires an appointment, the patient should contact the surgery to cancel their appointment so that we can offer this to another patient. 

It is frustrating for patients who cannot be offered an appointment and then other booked appointments are not attended, the appointments could have been offered to a patient who does needs to see a doctor or nurse.

Practice Guidelines 

• If a patient fails to attend a pre-booked appointment on one occasion, a letter will be sent to the patient about this.

• If the patient fails to attend a second appointment within a 12 month rolling period, a letter will be sent advising them that a further occurrence could risk removal from the practice

• If the patient fails to attend a third appointment within a 12 month rolling period, a letter will be sent to the patient stating that the matter will be discussed at a Practice Meeting and a majority agreement will be reached as to whether the patient will be removed from the practice list.

• If it is agreed that the patient be removed from the list, the practice manager will write to the patient and explain the reasons for removal and what he/she should do to register with another doctor.

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