Message to our patients – update on the COVID-19 booster programme - The NHS and its partners are working extremely hard to roll out the COVID-19 booster vaccination programme to our communities.  All adults are eligible from Monday 13 December, and you will be able to book via the National Booking System from Wednesday 15 December.  You can book your booster for 3 months from the date of second vaccine, and you can access the National Booking System to book the appointment from 2 months. The NHS are working at pace to increase the availability of appointments so that there are plenty of options for people on the National Booking System. New appointments are being added every day across our vaccination services. Further availability will come online from Wednesday 15 December.  You can also attend a local walk in clinic - click on this link to see the latest clinic venues and times.  

We will be working with all of our sites to take further steps to increase what they can offer again, including opening later and on more days.  All of these appointments will be added to the National Booking System and so we encourage everyone who is aged 18 and over, is yet to have their booster and who is approaching 3 months from your second vaccine to use the National Booking System to arrange your appointment when you are able to do so.  In terms of any planned appointments with the doctors, nurses and other clinical staff at the surgery, there are no changes at the current time and everyone should attend your planned appointments as normal. If we need to make any changes, we will contact you directly.

Did Not Attend Policy

Our appointment availability is reliant upon patients attending their booked appointments. 

On average our “did not attend” (DNA) rate is 11.1%. 

If a patient no longer requires an appointment, the patient should contact the surgery to cancel their appointment so that we can offer this to another patient. 

It is frustrating for patients who cannot be offered an appointment and then other booked appointments are not attended, the appointments could have been offered to a patient who does needs to see a doctor or nurse.

Practice Guidelines 

• If a patient fails to attend a pre-booked appointment on one occasion, a letter will be sent to the patient about this.

• If the patient fails to attend a second appointment within a 12 month rolling period, a letter will be sent advising them that a further occurrence could risk removal from the practice

• If the patient fails to attend a third appointment within a 12 month rolling period, a letter will be sent to the patient stating that the matter will be discussed at a Practice Meeting and a majority agreement will be reached as to whether the patient will be removed from the practice list.

• If it is agreed that the patient be removed from the list, the practice manager will write to the patient and explain the reasons for removal and what he/she should do to register with another doctor.

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