Noticeboard

Message to our patients – update on the COVID-19 booster programme - The NHS and its partners are working extremely hard to roll out the COVID-19 booster vaccination programme to our communities.  All adults are eligible from Monday 13 December, and you will be able to book via the National Booking System from Wednesday 15 December.  You can book your booster for 3 months from the date of second vaccine, and you can access the National Booking System to book the appointment from 2 months. The NHS are working at pace to increase the availability of appointments so that there are plenty of options for people on the National Booking System. New appointments are being added every day across our vaccination services. Further availability will come online from Wednesday 15 December.  You can also attend a local walk in clinic - click on this link to see the latest clinic venues and times.  

We will be working with all of our sites to take further steps to increase what they can offer again, including opening later and on more days.  All of these appointments will be added to the National Booking System and so we encourage everyone who is aged 18 and over, is yet to have their booster and who is approaching 3 months from your second vaccine to use the National Booking System to arrange your appointment when you are able to do so.  In terms of any planned appointments with the doctors, nurses and other clinical staff at the surgery, there are no changes at the current time and everyone should attend your planned appointments as normal. If we need to make any changes, we will contact you directly.

Lateness Policy

Patients have a duty to attend for pre-booked appointments promptly, and to take into account logistical difficulties or the time involved in travelling to the surgery.

If a patient has attempted to contact the Practice to inform us of their lateness, we will aim to see that patient as soon as we can during the surgery, however if they are going to be more than 10 minutes late, we will encourage them to re-book the appointment, within reason.

The practice will, as far as practicable, see patients who arrive late, however this may be at the end of surgery and will therefore involve a considerable wait for those who do not wish to re-book.

The following general provisions will apply:

Less than 10 minutes late

The patient will be marked as an arrival in their pre-booked "slot". The Receptionist will give the patient a number disc at the first available opportunity. The patient should be advised of this and that there may be some delay while they are fitted in.

More than 10 minutes, less than 20 minutes late

The patient will be advised that as they are a late arrival the doctor/nurse will have to see punctual patients first, and that they will be added on to the end of the surgery list, and will therefore have a considerable delay (depending on the time). They may be seen during the surgery only if the doctor has an unexpected gap, in which case they will be called in. The patient should be encouraged to re-book. In all cases, the doctor will be sent a message advising them that the patient has reported late.

More than 20 minutes late

The patient has clearly missed the appointment, and should be encouraged to rebook. The practice will not, at this stage, differentiate between patients who are persistent late attendees and others. This will be dealt with, should the need arise, by individual letter.

 
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