Message to our patients – update on the COVID-19 booster programme - The NHS and its partners are working extremely hard to roll out the COVID-19 booster vaccination programme to our communities.  All adults are eligible from Monday 13 December, and you will be able to book via the National Booking System from Wednesday 15 December.  You can book your booster for 3 months from the date of second vaccine, and you can access the National Booking System to book the appointment from 2 months. The NHS are working at pace to increase the availability of appointments so that there are plenty of options for people on the National Booking System. New appointments are being added every day across our vaccination services. Further availability will come online from Wednesday 15 December.  You can also attend a local walk in clinic - click on this link to see the latest clinic venues and times.  

We will be working with all of our sites to take further steps to increase what they can offer again, including opening later and on more days.  All of these appointments will be added to the National Booking System and so we encourage everyone who is aged 18 and over, is yet to have their booster and who is approaching 3 months from your second vaccine to use the National Booking System to arrange your appointment when you are able to do so.  In terms of any planned appointments with the doctors, nurses and other clinical staff at the surgery, there are no changes at the current time and everyone should attend your planned appointments as normal. If we need to make any changes, we will contact you directly.

Emergency Appointments

If a patient contacts the surgery and feels that their medical condition is urgent but there are no available bookable appointments left for that day, we endeavour that the patient will either be seen by a clinician or will have a telephone assessment that same day.  In order for the practice to understand the urgency of a medical condition, the receptionists are required to ask further questions about the medical condition to be able to direct the emergency accordingly.

  • Children aged 12 and under will be given an emergency appointment with a doctor the same day if the medical condition is urgent.        
  • Patients aged over 12 years, will be asked for details of their medical condition and if this is urgent, the receptionist will ask for contact details for a doctor/nurse to make contact by telephone with them the same day to assess the condition and will either advise over the telephone or ask the patient to attend the surgery at the end of the clinic as an emergency appointment.

It is important that any urgent medical condition is shared with the receptionist in order for urgent conditions to be prioritised.

Last year we introduced a protocol that for all emergency appointments, a patient notice slip is handed to patients who attend an emergency appointment explaining that the appointment is an emergency and only the urgent medical condition will be dealt with that day and to book a routine appointment for anything else that is not urgent.  This will help with the doctors seeing patients with an urgent need as quickly and efficiently as possible in a safe manner. 

We also have a notice in the reception area to make patients aware that they will be asked the nature of the illness to determine the urgency, this was as a result of previous patient surveys. 

Please note: Patients who require a sick note (now know as a Statement of Fitness for Work) will not be given an emergency appointment as this is a NON-MEDICAL emergency.  Patients will be asked to make a non-urgent appointment and where required, the certtificate will be back dated by the doctor.

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