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**BREAST SCREENING PROGRAMME - the NHS Breast screening programme will be sending out invites from the end of September 2019 to female patients aged 50-70 years old.  It is IMPORTANT that you attend this screening as it can save lives from breast cancer.  The screening can find breast cancers at an early stage when they are too small to see of feel.  For more information go to the Further Information box at the bottom right hand side of this screen and click on Breast Screening Programme 2019.**

Emergency Appointments

If a patient contacts the surgery and feels that their medical condition is urgent but there are no available bookable appointments left for that day, we endeavour that the patient will either be seen by a clinician or will have a telephone assessment that same day.  In order for the practice to understand the urgency of a medical condition, the receptionists are required to ask further questions about the medical condition to be able to direct the emergency accordingly.

  • Children aged 12 and under will be given an emergency appointment with a doctor the same day if the medical condition is urgent.        
  • Patients aged over 12 years, will be asked for details of their medical condition and if this is urgent, the receptionist will ask for contact details for a doctor/nurse to make contact by telephone with them the same day to assess the condition and will either advise over the telephone or ask the patient to attend the surgery at the end of the clinic as an emergency appointment.

It is important that any urgent medical condition is shared with the receptionist in order for urgent conditions to be prioritised.

Last year we introduced a protocol that for all emergency appointments, a patient notice slip is handed to patients who attend an emergency appointment explaining that the appointment is an emergency and only the urgent medical condition will be dealt with that day and to book a routine appointment for anything else that is not urgent.  This will help with the doctors seeing patients with an urgent need as quickly and efficiently as possible in a safe manner. 

We also have a notice in the reception area to make patients aware that they will be asked the nature of the illness to determine the urgency, this was as a result of previous patient surveys. 

Please note: Patients who require a sick note (now know as a Statement of Fitness for Work) will not be given an emergency appointment as this is a NON-MEDICAL emergency.  Patients will be asked to make a non-urgent appointment and where required, the certtificate will be back dated by the doctor.

Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website