In August 2023, we had 128 appointments that were not attended. 93.1% of patients attended their booked appointments. Appointments are at a premium and missed appointments could have been used by another patient if we are given adequate notice that the appointment was no longer required. If you need to cancel your appointment, you can call us on 01204 523716, text CANCEL back to your reminder text or visit the practice in person. This help us to maximise appointment availability in the future. 

Care Quality Commission

The practice was last inspected on 24 July 2023.  Our overall rating was GOOD.  

CQC Ratings Poster 2023

You can visit the CQC website for more information.

Halliwell Surgery 3 - Care Quality Commission (

Statement of Purpose

  • We aim to ensure high quality, safe and effective general medical services and environment
  • To provide monitored, audited and continually improving healthcare services
  • To provide healthcare which is available to a whole population and create a partnership between patient and health profession which ensures mutual respect, holistic care and continuous learning and training.
  • The provision of accessible healthcare which is proactive to healthcare changes, efficiency and innovation and development.
  • To reduce risk in specific clinical risk areas and facilities
  • To optimise performance against key targets and core standards set by NHS England
  • To meet key targets set by Bolton Clinical Commissioning Group
  • To participate effectively in the local Primary Care Network
  • To be a patient centred organisation
  • To continuously improve services offered to patients
  • To effectively communicate with patients
  • To encourage the development of an active and effective patient participation group
  • To recruit, retain and develop a highly motivated and appropriately skilled workforce
  • To enhance performance of the workforce
  • To develop management capability
  • To guide the employees in accordance with the Equalities Scheme
  • To continue to work with NHS Estates effectively to ensure the building meets health and safety standards and infection prevention and control standards
  • To ensure effective management and governance systems

Give Feedback on Care to CQC (

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